- Customer experiences an outage and calls (520) 796-0600.
- Customer Service Representative logs the call and information into the Outage Management System.
- The GRICUA crew is notified and dispatched to the affected area.
- GRICUA Management is made aware of the outage.
- GRICUA Crew identifies problem and proceeds to safely restore power.
- Customer's power is restored and restoration is verified by calling back customer, if requested.
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